Electricity and gas
The energy market is opening up. You can now compare the offers made by various energy suppliers and choose the one that seems most advantageous.
If you do not wish to choose a supplier, you will receive you gas and electricity supplies from Elecrabel Customer Solutions, which is the the default supplier.
After this, you will be able to choose a supplier for each of these forms of energy, electricity and natural gas, whenever you wish. When you sign a contract, it will take effect 30 days after the date on which it is registered by your supplier.
When you move into a new house, you contact an energy supplier who will inform Sibelga and then this supplier will ask you to contact Sibelga Customer reception on 02/549.41.00 to arrange a date when the technician can come and open the meters.
When you leave a house, you contact Sibelga Customer reception on 02/549.41.00 to arrange a date when the technician can come and close the meters. It is also possible to have the meters transferred to the name of the new occupier, even if they do not choose the same supplier as you.
Sibelga will remain your contact for :
- works on connections and meters
- gas smell
- defect of the street lighting
- energy saving incentives
- For more information, to know the list of suppliers or to compare the offers, have a look on the website http://www.brugel.be (only available in French and Dutch)
- You may also contact the 0800/97.198 on working days from 8 to 20.